> ## Documentation Index
> Fetch the complete documentation index at: https://docs.prosperavest.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to reach ENSC support and what to include so a case can be resolved quickly.

Support is reached through the **support link in the dashboard** at [app.prosperavest.com](https://app.prosperavest.com), signed in to the account the question is about.

## What to include

* **The `requestId`** of the failing request. It is in the error body and in the `X-ENSC-Request-Id` header of every response, and it identifies the exact request on ENSC's side.
* **The conversion `reference`** when the question is about a conversion, in particular one in `requires_manual_review`: a short payment, a payout that could not be completed, or a destination mismatch is resolved by a person at ENSC.
* **The environment** (Sandbox or Live) and the chain (`celo-sepolia` or `celo`).
* **The error code** (`ENSC_…`) and the SDK version (`@ensc/sdk` 0.4.1 is current).

Never include a secret: not your API key, encryption key, signing private key or wallet private key. Key **ids** (`enc_…`, `sig_…`) and your merchant id (`mrc_…`) are not secret and are fine to share.

## Before you write

* [Errors](/guides/errors) lists every code with its meaning; many are resolved by a retry or a corrected request.
* [Webhooks](/guides/webhooks#seeing-what-was-delivered): `GET /v1/events/{id}` and the dashboard show every delivery attempt with the HTTP status your endpoint answered.
* [IP allowlist](/security/ip-allowlist#troubleshooting) covers `ENSC_IP_NOT_ALLOWED` and `ENSC_IP_ALLOWLIST_REQUIRED`.
* A leaked credential: revoke it in the dashboard immediately, generate a replacement and deploy. See [Going live](/going-live#if-a-credential-leaks).

## Persistent 5xx and voucher failures

`ENSC_SIGNER_UNAVAILABLE` and `ENSC_SIGNER_REFUSED` (the voucher could not be issued) and any 5xx that persists after the SDK's automatic retries are worth a support case with the `requestId`.